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Clear, Simple & Transparent

 

We believe every cleaning service should be straightforward from the beginning. These policies explain how appointments, scheduling and your cleaning visit work, so you always know what to expect.

Booking

  • Appointments are confirmed once your booking has been accepted by our team.

  • Quotes are based on the information provided at the time of booking.

  • If the condition or size of the property differs significantly from the information received, the final price or service time may be adjusted after discussing it with you.

  • Payment is due upon completion of the service unless another arrangement has been made in advance.

Cancellation &Rescheduling

  • We understand that plans can change.

  • Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.

  • Late cancellations or missed appointments may be subject to a cancellation fee at the company's discretion.

  • We will always do our best to accommodate rescheduling requests based on availability.

Service Expectations

  • Every property is different, and cleaning times may vary depending on its size and condition.

  • Please note:

  • Cleaning times are estimates only.

  • If additional time is needed to complete the requested work, we will communicate with you before continuing.

  • Utilities such as water and electricity must be available during the service.

  • If access to the property or utilities is unavailable upon arrival, the appointment may need to be rescheduled.

Preparing for Your Cleaning

  • To help our team provide the best possible results, we recommend:

  • Removing excessive clutter from floors and countertops.

  • Placing personal valuables in a secure location.

  • Washing or putting away dishes if possible.

  • Informing us of any areas requiring special attention before the appointment.

  • Ensuring pets are safely secured if they may become anxious around our team.

Access to Your Property

  • If you won't be home during the cleaning, please provide clear access instructions, such as:

  • Door code

  • Lockbox code

  • Key location

  • Garage access

  • All access information is kept confidential and used only for your scheduled appointment.

Safety

  • or the safety of both our clients and our cleaning professionals:

  • We do not move extremely heavy furniture or appliances.

  • We do not clean areas that cannot be reached safely without specialized equipment.

  • We reserve the right to decline services that may pose a health or safety risk.

Satisfaction

  • Your feedback is important to us.

  • If you have any concerns about your cleaning service, please contact us within 24 hours of your appointment. We will review your concerns and work with you to find an appropriate solution.

Additional Services

  • If you would like to add services during your appointment, we will gladly accommodate them whenever scheduling permits.

  • Additional work may require extra time and may result in additional charges.

Weather & Unexpected Delays

  • In the event of severe weather, emergencies or circumstances beyond our control, appointments may need to be rescheduled. If this happens, we will contact you as soon as possible to arrange a new appointment.

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